Returns & Exchanges

At Oasis Snacks, we strive to ensure every bite meets our high standards; however, due to the perishable nature of our products, returns are handled on a case-by-case basis within 14 days of delivery. If your order arrived damaged or incorrect, we are committed to making it right through a replacement or store credit.

1

Contact Support

Email our customer service team with your order number and photos of the items you wish to discuss within 14 days of receipt.

2

Review Process

Our quality assurance team will review your request to ensure it meets our safety and freshness guidelines for food-grade returns.

3

Return Authorization

If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on whether the physical product needs to be sent back.

4

Resolution

Once your claim is finalized, we will issue a refund to your original payment method or ship out a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing